When will my order ship?

Orders are processed and shipped within 1-3 business day. You will get a shipment notification email with a tracking number as soon as your package ships. During high season periods, allow up to 4 days for orders to be processed and shipped.

How long will I have to wait for my goodies?

As per Australia Post timeframes, transit times are typically 2 to 6 business days. If you have opted for express shipping, then your order will arrive within 1-3 business days.

Deliveries only occur on weekdays. Shipping and delivery is subject to change and will be determined at the time of order. Business days do not include holidays.

How much will it cost to ship my order?

Receive free standard shipping for any orders over $55.00. For orders under $55.00, a flat fee of $6.99 will be applied for standard shipping, or $11.99 for express shipping. 

Do you ship Internationally?

Yes we do! The relevant shipping prices will be confirmed upon entering your address during checkout. 

Please note that international orders may be subject to customs duties, import taxes, GST/VAT, or other fees imposed by the destination country.

These charges are determined by the customs authorities in the destination country and are the responsibility of the customer. They are not included in the product price or shipping fee unless otherwise stated at checkout.

We are not responsible for any customs duties, import taxes, clearance fees, brokerage fees, or other charges incurred when your order enters your country.

Please check your local customs requirements before placing an international order, as fees and import regulations vary between countries. Any customs or duty charges must be paid by the recipient before delivery can be completed.

Do you ship to a PO Box?

Yes we do ship to PO boxes. 

Can I return my brasnaps?

If you have changed your mind about your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a change-of-mind return:

• the item must be unused;
• the item must be in its original condition;
• the original packaging must be intact and undamaged.

Because brasnaps are a product that comes into contact with clothing and may be handled against the body, we cannot accept change-of-mind returns where the product has been used, worn, damaged or otherwise cannot reasonably be resold.

To request a return, email hello@cuedi.com with your order number and the reason for your return.

We will provide return instructions if your return is approved.

For change-of-mind returns, the customer is responsible for the cost of returning the product to cuedi.

Original shipping charges are generally non-refundable for change-of-mind returns.

We recommend using a tracked postal service when returning an item, as cuedi cannot be responsible for a return that is lost in transit before it reaches us.

I've received a defective product

If you believe your brasnaps is faulty, defective, damaged or does not meet the consumer guarantees that apply to your purchase, please contact us at:

hello@cuedi.com

Please provide:

• your order number;
• a description of the problem; and
• photographs or video of the issue where appropriate.