Privacy Policy
Last updated: 17 August 2026
Cuedi Pty Ltd (ABN: [INSERT ABN]) ("Cuedi", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or purchase from cuedi.com, use our website or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who we are
Website: cuedi.com
Email: hello@cuedi.com
If you have questions about how we handle your personal information, you can contact us using the details above.
2. What personal information we collect
Depending on how you interact with Cuedi, we may collect information including:
- your name;
- billing and shipping address;
- email address;
- telephone number;
- information associated with your customer account;
- order and purchase history;
- products purchased or considered;
- payment and transaction information;
- information you provide when contacting us;
- information you provide when requesting customer support;
- information relating to returns, refunds or exchanges;
- information relating to your interactions with our website;
- device, browser and technical information;
- IP address and approximate location information;
- website usage and browsing information;
- information collected through cookies and similar technologies; and
- information associated with advertising and analytics interactions.
We generally do not seek to collect sensitive information about you.
Please do not provide sensitive personal information to us unless it is necessary for a particular interaction and you are specifically asked to do so.
3. How we collect personal information
We may collect personal information directly from you when you:
- visit or use our website;
- create or use a customer account;
- place an order;
- make a payment;
- contact us;
- request a return, refund or exchange;
- communicate with us through our website or other channels;
- interact with our advertising or social media content; or
- otherwise provide information to us.
We may also collect certain information automatically when you use our website through cookies, pixels, analytics tools and similar technologies.
Some information may also be provided to us by third-party service providers that help us operate our website, process payments, deliver orders, provide analytics or conduct advertising.
4. How we use personal information
We may collect, hold, use and disclose personal information for purposes including:
- processing and fulfilling orders;
- processing payments;
- delivering products to you;
- managing customer accounts;
- communicating with you about your orders;
- providing customer service;
- processing returns, refunds and exchanges;
- maintaining and improving our website;
- understanding how customers use our website;
- analysing website performance;
- improving our products, services and customer experience;
- detecting and preventing fraud, misuse and security incidents;
- managing our business operations;
- complying with applicable laws and legal obligations;
- sending communications you have requested or agreed to receive;
- measuring the effectiveness of our advertising;
- creating audiences and delivering relevant advertising; and
- otherwise operating and developing the Cuedi business.
We will generally only use personal information for purposes that are reasonably necessary for our business activities or for purposes otherwise permitted by applicable law.
5. Customer accounts
You may create and maintain a customer account on our website.
If you create an account, we may collect and hold information such as your name, email address, account details, order history and other information associated with your account.
You are responsible for keeping your account credentials secure and should notify us if you believe your account has been accessed without your permission.
6. Payments
We use a variety of payment processors to facilitate your purchase of products on our Sites. These payment processors may collect your personal information directly, or through the use of cookies. The payment processors we use include:
· Shopify. We use ShopPay from Shopify to securely process transactions on our Sites. Shopify may access your personal information to securely process a payment, and also use your information to detect and prevent fraudulent transactions. For more information about how Shopify Payments handles your information, please see Shopify’s Privacy Policy.
· Square. We use Square’s Square Pay to securely process transactions on our Sites. Square uses your personal information to process payments, and protect against fraud. To learn more, see Square’s Privacy Policy.
· Stripe. We implement Stripe to securely process payments on our Sites. Stripe uses your personal information to process transactions, detect and prevent fraud, and for other business purposes, including improving its services and supporting analytics. For more information, see Stripe’s Privacy Policy.
· GooglePay. When you choose Google Pay at checkout, Google collects information such as your payment method, transaction amount, merchant details, and device information. This information is used to process your payment, help prevent fraud, and comply with legal obligations. Google may also use aggregated or de-identified transaction data to improve its payment services and related Google products. For more details, see Google Pay’s Privacy Notice
· PayPal. We offer PayPal Checkout so you can securely pay using your PayPal account or supported payment methods. When you choose PayPal at checkout, PayPal collects information such as your payment details, transaction amount, merchant information, device information, and other identifiers. PayPal uses this data to process your payment, detect and prevent fraud, and comply with legal obligations. PayPal may also use certain data for its own business purposes, such as improving its services, supporting analytics, and in some cases personalizing offers. For more information, see PayPal’s Privacy Statement.
· AfterPay. We offer Afterpay to allow you to split your purchase into installment payments. When you choose Afterpay at checkout, Afterpay collects information such as your payment details, transaction amount, purchase history, device identifiers, and contact information. This information is used to process your installment plan, determine eligibility, and prevent fraud. Afterpay may also use your information to comply with legal obligations, assess creditworthiness, and improve its services. For more information, see Afterpay’s Privacy Policy.
7. Shopify
Our online store is operated using Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our website, process orders, manage customer accounts and provide related services.
Shopify may process personal information on our behalf in connection with these services.
For information about how Shopify handles personal information, you should also review Shopify's applicable privacy documentation.
8. Email communications
We use Mailchimp to manage certain email communications and marketing activities.
Where you provide your email address for marketing purposes, we may use it to send you promotional communications, product information, offers and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant email or by contacting us at hello@cuedi.com.
Transactional emails relating to your purchases, orders, accounts or other services may still be sent where necessary even if you unsubscribe from marketing communications.
Mailchimp may process information outside Australia, including in the United States and other countries where Mailchimp or its service providers operate.
9. Analytics
We use Shopify Analytics to understand how visitors use our website and how our store performs.
Analytics information may include information about your device, browser, pages visited, products viewed, purchases and interactions with our website.
We use this information to improve our website, products, customer experience and business operations.
10. Advertising and social media technologies
We use advertising and tracking technologies provided by platforms including Meta and TikTok.
These technologies may allow us to:
- measure advertising performance;
- understand how visitors interact with our website;
- create or use advertising audiences;
- show relevant Cuedi advertisements on third-party platforms;
- measure conversions; and
- improve our advertising campaigns.
Depending on your device, browser settings and applicable consent requirements, these platforms may collect information such as IP address, device information, browsing activity and interactions with our website.
Meta and TikTok may process information outside Australia.
Their handling of information is also governed by their respective privacy policies and terms.
11. Cookies and similar technologies
Our website uses cookies and similar technologies, including Shopify's standard cookies and technologies associated with services integrated into our store.
Cookies may be used to:
- keep our website functioning;
- remember your preferences;
- maintain shopping cart functionality;
- support customer accounts;
- understand website usage;
- analyse website performance;
- improve the customer experience;
- measure advertising performance; and
- support relevant advertising.
You may be able to control or disable certain cookies through your browser settings.
Please note that disabling cookies may affect the functionality of some parts of our website.
12. Shipping and delivery
We use Australia Post and potentially other delivery providers to fulfil and deliver orders.
To fulfil your order, we may provide the delivery provider with information such as:
- your name;
- delivery address;
- contact information; and
- order or delivery information necessary to complete delivery.
Delivery providers may handle your personal information in accordance with their own privacy policies.
13. Who we disclose personal information to
We may disclose personal information where reasonably necessary to operate our business, including to:
- Shopify;
- Shopify Payments and payment service providers;
- Mailchimp;
- Australia Post and other delivery providers;
- Meta;
- TikTok;
- technology and website service providers;
- analytics and advertising providers;
- professional advisers;
- fraud prevention and security providers;
- regulators, government authorities or law enforcement where required or authorised by law; and
- other service providers where necessary to provide our products and services.
We do not sell your personal information as a standalone product.
14. Overseas disclosure of personal information
Some of the service providers we use may process or store personal information outside Australia.
These providers may include Shopify, Mailchimp, Meta, TikTok and other technology or service providers used in operating our website and business.
As a result, your personal information may be transferred to or accessed from countries outside Australia, including the United States and other countries in which our service providers or their subcontractors operate.
Where required by applicable privacy law, we take reasonable steps to ensure that appropriate protections apply to personal information disclosed to overseas recipients.
15. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include access controls, authentication, secure service providers, encryption and other technical and organisational safeguards.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a data breach involving personal information, we will respond in accordance with applicable legal requirements.
16. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide our products and services;
- maintain customer accounts;
- complete transactions;
- resolve disputes;
- maintain business and transaction records;
- comply with legal, accounting and tax obligations;
- prevent fraud; and
- enforce our agreements.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal or regulatory requirements.
17. Accessing your personal information
You may contact us to request access to personal information that we hold about you.
Please contact:
We may need to verify your identity before providing access to personal information.
In some circumstances, applicable law may allow or require us to refuse access to certain information. If this occurs, we will explain the relevant reason where we are permitted to do so.
18. Correcting your personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us at:
We will consider your request and take reasonable steps to correct information where appropriate.
19. Marketing preferences
You can opt out of promotional email communications at any time by:
- clicking the unsubscribe link in our marketing emails; or
- contacting us at hello@cuedi.com.
Opting out of marketing communications will not prevent us from sending essential transactional or service-related communications where necessary.
20. Privacy complaints
If you believe we have handled your personal information in a way that does not comply with applicable privacy laws or this Privacy Policy, please contact us first:
Email: hello@cuedi.com
Please provide enough information for us to understand and investigate your complaint.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, and the Australian Privacy Act 1988 applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
21. Children's privacy
Our website and products are intended for a general audience and are not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided us with personal information improperly, please contact us at hello@cuedi.com.
22. Third-party websites
Our website may contain links to third-party websites, services or social media platforms.
We are not responsible for the privacy practices of third-party websites.
We encourage you to review the privacy policies of those websites before providing them with personal information.
23. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
24. Contact us
If you have questions about this Privacy Policy or how Cuedi handles personal information, please contact us:
Email: hello@cuedi.com
Website: cuedi.com